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Email UsFrequently Asked Questions
FOOD
Tours
Will I be full by the end of the tour?
The majority of guests say they are full or completely satisfied at the end of the tour and we have not yet had anybody say they were still hungry. You could always take this on as a challenge if you’re up for it…
Can you tell us where we go and what we’ll be eating?
We prefer to surprise you on the day and not reveal too much. We can tell you, however, that you will be tasting a variety of cultural foods. It’s best to come with an open mind and open stomach.
Do you cater for dietary requirements?
Most venues can cater for dietaries although not all cater for vegans. You can make dietary requests at the time of booking and we will contact you if we are unable to cater for your specific requirement.
Do you serve alcohol on the tour?
It depends on the tour. Each tour description on our website lists inclusions. If you don’t drink alcohol & require an alternative, you will have the opportunity to mention this when making your booking.
How do we find you at the meeting area?
Once you make your booking, your ticket information will include information on how to arrive at our meeting point. If you require any further information, don’t hesitate to contact us. You can also call us while on your way to the tour & we will direct you.
What happens if we are running late?
Please call us on +61 491 361 528 and we will tell you where to meet us. We must depart for the tour at the starting time as we have food & friendly staff waiting for us.
How do I make a booking?
You can book any of our tours online by following the links on our website.
Can I request a refund or change the date?
It’s always very difficult for us to resell your tickets with limited time. For this reason we don’t offer refunds or date changes (just like when you book a concert ticket). As soon as you are aware you can’t make your tour, please contact us at eat@flavourhoodtours.com.au or +61 491 361 528 to let us know.
From 4th April 2022, our ticketing partner EzTix is offering ticket insurance. When you purchase your tour ticket, you will see the option to purchase insurance which will cover you if you are unable to make it to the tour for any reason.
Can I transfer my ticket to a friend?
Yes you can! Please let us know if you will be doing so so we know who to expect on the day and whether any of the dietary info needs to be changed.
Can we turn up on the day without a booking or book last minute?
As we need to confirm numbers and dietary requirements with all food venues, we need bookings to be made in advance. Online bookings close 24 hours prior to the tour.
If you would like to make a last-minute booking, please call us on +61 491 361 528 and we will try to squeeze you in if we still have space.
Are the tours suitable for children & toddlers?
If your children are open to trying different cultural foods and doing a bit of walking then they are most welcome to come along. Some tours serve alcohol, which can only be consumed by people over the age of 18. Children need to be supervised at all times and we ask parents to be mindful of others on the tour.
We have had many parents bring toddlers along. If they don’t require food ordered for them then you don’t need to purchase them a ticket. Just let us know in advance if you will be bringing your toddler so we are aware.
As an alternative, we can arrange a private family tour. Contact us on +61 491 361 528 or eat@flavourhoodtours.com.au
I can’t make it to a Saturday group tour but would still like a Flavourhood Tours experience.
No problem at all! We also offer private tours tailored to your needs. Just give us a call on +61 491 361 528 or send us an email eat@flavourhoodtours.com.au and we will try to work something out for you.
How much walking is involved? Is this a wheelchair accessible tour? Are there bathroom stops?
Your tour guide will advise you at the beginning of the tour approximately how long it will be before we reach
Do you offer self-guided tours?
We don’t offer self-guided tours yet but we are always working on new tours so check in again soon!
GIFT
Certificate
Are gift certificates available?
Yes! These are an excellent gift for you foodie friend or anyone who loves new experiences. You can purchase them here.